Right after finished with installing ZenMate 5 for Mac OS, the default state of the interface will display: VPN not connected!
The message is to be interpreted: VPN is powered OFF. There is nothing wrong with your connection.
To toggle between OFF or ON, press on the big grey circle on the middle of ZenMate 5:
After toggling the VPN to be connected, the interface will display "Connecting...":
Allow up to a couple of minutes for the connection to be established as the interface will display:
'VPN Connected' once the connection is completed:
ZenMate 5 is set to connect you to the 'Best location'. In order to see other choices to which you can connect to, visit: https://zenguard.zendesk.com/hc/en-us/articles/360010204178
For any immediate questions or concerns, feel free to always reach out to our Support Department. You can do so by submitting a request.
The ZenMate Team