Because we are discussing about the ZenMate VPN sofware, removing the software will be done via the Control panel in Windows.
*The tutorial depicts: Windows 10 version 10.0.18362 Build 18362 and ZenMate 126.96.36.19907
1. Ensure that ZenMate 5 is not running - right click the ZenMate logo in the systray and choose "Exit"
2. Head to the Start menu > type Control Panel and press Enter
3. Head to Programs and Features > scroll down and click ZenMate 5 and choose Uninstall
Once the Uninstall is complete, you can download ZenMate 5 directly from your Account Dashboard.
To remove the ZenMate Extension from your browser, please see here.
For immediate questions or concerns - the Support Team will be ready to assist.