The account can show Inactive if the purchase is not completed or the incorrect account is logged in. Similar scenarios can be encountered from time to time. No worries! The just follow the below tips:
HINT: Log in with the same ZenMate account across all devices in order to use the ZenMate subscription.
Q: Do I need a new activation key to use the subscription on a different device ?
A: There is no reason to look for an activation key because purchasing from our website, an account will be created for you and your subscription is activated automatically for you, on that account. Simply make sure to log in with the same account across all devices where you wish to use ZenMate.
Q: Do I need to create an account before purchasing ?
A: It is possible to purchase with an existing account in which case your will be upgraded to Ultimate status. In case you were not logged in and purchasing as a guest - an account will be created for you.
Your username and password are delivered to you via e-mail.
*Note: it will be a good idea to check in the spam folder or junk for the e-mail containing the account information.
Q: I did not receive any e-mail telling me what my password is.
A: One other step is to have the receipt with you and present it to the ZenMate VPN Support Team. This will ensure that the purchase can be found and Support Team can help you with gaining access to your account.
*** Reach out to the Support Team @ ZenMate via Live! Chat 24/7 or by Submitting a Request ***