The account will show Inactive if the purchase is not completed or the incorrect account is logged in. Similar scenarios can be encountered from time to time. No worries! The just follow the below tips:.
Q: I need to create an account before purchasing ?
A: It is possible to purchase with an existing account in which case the account will be upgraded to Ultimate status. In case you purchased as a guest/visitor - an account will be created for you.
Your username and password will come to you via e-mail after the payment is accepted.
*Note: it will be a good idea to check in the spam folder or junk for the e-mail containing the account information.
Q: Do I need an activation key to use the subscription on a different device ?
A: There is no reason to look for an activation key. Purchasing directly from our website, just use the ZenMate account. Make sure to log in with the correct account.
Q: I did not receive any e-mail telling me what my password is.
A: One other step is to have the receipt with you and present it to the ZenMate VPN Support Team. This will ensure that the purchase can be found and Support Team can help so you can enjoy your purchase.
For any immediate questions or concerns, feel free to always reach out to our Support Department. You can do so by submitting a request.
The ZenMate Team
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