If you are trying to buy a ZenMate subscription but you can't complete the purchase, please follow the guideline below:
- Ensure your billing information is up to date and does not contain any typos or missing information.
- Make sure that your bank/PayPal account is not deactivated or blocked.
- Make sure there is sufficient balance in your bank/PayPal account or in your credit card account.
- Also, take into consideration that purchases are accepted almost immediately but purchasing from overseas or by omitting information when inputting your payment information through the website payment portal - may result in delays with the purchase being accepted or not going through at all.
- If the problem persists, contact support by submitting a request. Please email us directly using the email address associated with your ZenMate account and have ready the below information:
- Which payment methods you tried;
- Which payment plan you chose;
- Which country you are located in;
- Screenshots of any error message you received;
- All the documentation that was provided to you with the purchase attempt;
Support is ready to assist - 24/7 - and we encourage you to reach out to our Support Team for further assistance if the above guideline was not relevant to your particular case.