When trying to buy a ZenMate subscription but the purchase is not completed, please follow the guideline below:
- Take into consideration that purchases are accepted almost immediately but purchasing from overseas or by omitting information when inputting your payment information through the payment portal - can result in delays with the purchase being accepted or not going through at all.
- Ensure your billing information is up to date or does not contain any typos or missing information.
- Make sure that your bank/PayPal account is active or make sure there is sufficient balance in your bank/PayPal account or in your credit card account.
- If the problem persists, contact support by submitting a request. Please email us directly using the email address associated with your ZenMate account and have ready the below information:
- Payment method tried;
- Which plan was chosen;
- Screenshots of any error message you received;
- All the documentation that was provided to you with the purchase attempt;
For any immediate questions or concerns, feel free to always reach out to our Support Department. You can do so by submitting a request.
The ZenMate Team