If you are trying to buy ZenMate Premium but you can't complete the purchase, please follow the troubleshooting guide below.
- Make sure you don’t have a ZenMate subscription already. You can check this on the 'Transactions' section of your user dashboard at zenmate.com.
- Make sure you have enough balance on your bank/PayPal account.
- Make sure that your bank/PayPal account is not deactivated or blocked.
- Make sure your billing information is up to date with your payment provider (if you are using e.g. PayPal).
- If the problem persists, contact support. Please email us directly from the email address associated with your ZenMate account and include the following information for faster and more price support:
- Which payment methods you tried
- Which payment plan you chose
- Which country you are located in
- Screenshots of any error message you received