For any questions concerning your personal ZenMate account, please get in touch with ZenMate Support directly. We encourage you to provide a clear description of any error message as this will avoid any unnecessary back and forth e-mails and will result in a speedy resolution.
If you experience issues with your paid ZenMate subscription, please include the payment confirmation that you received in your email. These details will help us to investigate your problem and fix it as soon as possible.
Due to your own security as a user, we cannot give out information about an account unless you contact us directly from the email address of the account in question. Therefore, please make sure to send us an email directly from the email address which you use for your ZenMate account and we'll be able to help you.