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I'm having issues with my Premium Account. What should I do?

For any questions concerning your personal ZenMate account, please get in touch with ZenMate Support directly. 

If you experience issues with your ZenMate Premium account, please include a screenshot of the payment confirmation that you received for your ZenMate Premium purchase in your email.

These details will help us to investigate your problem and fix it as soon as possible.

Due to your own security as a user, we cannot give out information about an account unless you contact us directly from the email address of the account in question. Therefore, please make sure to send us an email directly from the email address which you use for your Premium account and we'll be able to help you.

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