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The ZenMate VPN app for my phone/tablet doesn't work/connect. What should I do?

In this article, you will find the first 5 troubleshooting steps for your ZenMate Mobile App for your iOS and Android device. 

  1. Check if you are experiencing general internet connectivity issues.

  2. Restart your device.

  3. Log out and log in again.

  4. Change locations in the menu of your ZenMate app and try to connect with this location. 

  5. Disable power saving mode.

  6. Check for network restrictions. Visit the article "ZenMate in restricted environments" for more information.

  7. Get in touch with ZenMate Support
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